Warranty and maintenance policy for electrical appliances

Warranty and maintenance policy for electrical appliances

Welcome to Princess House, where we are committed to providing high-quality appliances with manufacturer warranties. We encourage you to carefully review the following warranty policy to ensure a clear and secure purchasing experience :

The warranty includes:

• Manufacturing defects only .
• The warranty period is two years, starting from the date of purchase .

The warranty does not cover:

• Misuse or neglect.
• Fall, breakage, or damage caused by external factors.
• Any malfunction resulting from an unauthorized maintenance attempt.

Receipt, maintenance and return mechanism:

The process of receiving and returning the device after maintenance is carried out according to the delivery mechanism available for each region:

• The device is received from the customer and sent to the authorized service center.
• After the maintenance is completed, the device is returned in the same way as it was received.
• The maintenance period ranges from 15 to 21 working days , and includes:

Receiving the device – processing it at the maintenance center – then shipping it and returning it to the customer.